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Common Problems

Listed below are the most common challenges we have with customer artwork files.

File Size:

Images must be at least 600 dpi to be run through the image printing process. Small images must be recreated to be accepted by the printing process. Please send your size requirements and the image in the exact size you would like it printed.

Color Separations:

Some printing processes require artwork to have different layers created so each color needed can be separated from the others. This is necessary when making several different color silk-screens.

Color Correction:

Please follow standard Pantone conventions to avoid any extra charges. There is a Pantone color chart available on our site. Also review our Requirements for Color Separations.

Font Substitution:

For files that are submitted without compatible Macintosh fonts, "create outlines" or set text to" curves" on all text in your files.

Mode Change in Photoshop:

RGB to CMYK, Indexed Color to CMYK, etc. Please, DO NOT submit files in Indexed Color or files that have been compressed.

Font Style Palette Corrections:

All fonts must be submitted to us in their "plain" form. Stylization within the palette does not hold through our image setter.

Extending Bleeds:

If "redrawing" is needed to make the graphic bleed properly, additional charges will need to be assessed at $45.00 per hour.

Resizing Graphic:

Please send all graphics sized at 100%.

Trapping:

If trapping is necessary to make the file compatible with our printing needs, additional charges may need to be assessed at $45.00 per hour.

If your files require special attention to change or correct any of the "obstacles" listed above, your dedicated Account Manager will contact you regarding recreation of your art at a cost of $45.00 per hour.